Platform Overview

Faster answers. Higher CSAT.
One platform that does it all.

One platform. Live chat, AI bots, omnichannel routing, analytics, workflows, and more - all included at a flat rate with no per-resolution surprises.

22+

Platform Features

99.9%

Uptime SLA

Flat

Rate Pricing

24/7

Bot Coverage

All Features

Built for every team, every channel

Click any feature to explore the full capability. Everything ships together - no add-on tiers, no resolution fees.

Embed a high-converting chat widget on any page. Proactive triggers, canned responses, and typing previews help agents close faster.

Deflect 68% of tickets instantly with an AI bot trained on your content. No per-resolution fees - one flat monthly rate.

Bot Flows & Automation

Build no-code conversation flows with a visual editor. Route, qualify, collect data, and escalate - without a single line of code.

Unify chat, email, SMS, WhatsApp, Facebook, Instagram, and more into a single agent inbox with full conversation context.

One workspace for every channel, every conversation. Eliminate tab-switching and give agents full history, AI suggestions, and shortcuts.

Route conversations by skill, language, team, availability, or priority. Ensure every customer lands with the right agent automatically.

Workflows & Automation

Trigger actions on any event: tag conversations, assign agents, send follow-ups, update CRM records - all without manual effort.

Analytics & Reporting

50+ pre-built reports, real-time dashboards, and scheduled email exports. Know your CSAT, handle time, and queue health at a glance.

CSAT & Feedback

Collect ratings right inside the chat widget. Real-time alerts for low scores let managers intervene before a customer churns.

Engage visitors before they leave. Rule-based or AI-driven triggers reach the right visitor at the right moment to lift conversions.

Visitor Tracking

See every active visitor in real time - page, referrer, location, time on site - so agents can reach out at the perfect moment.

Join a customer's browser session in one click - no downloads required. Guide them through complex forms or troubleshooting live.

A modern, persistent chat experience that survives page navigation, supports rich media, and remembers conversation history.

Manage support emails as tickets with SLA countdowns, AI-drafted replies, and full audit trail - alongside every other channel.

Drop native chat into your iOS or Android app in hours. Push notifications, in-app messaging, and full chat history on mobile.

Connect Salesforce, HubSpot, Zendesk, Shopify, and 100+ tools. Open REST API and webhooks for anything custom.

API & Developer Platform

Full REST API, SDKs in 5 languages, webhooks, and a sandbox environment. Build anything from custom bots to deep CRM sync.

Enterprise-grade queue management, supervisor tools, and SLA enforcement across all channels in one omnichannel contact center.

Team Management

Organize agents into teams, set capacity limits, manage schedules, and track performance scorecards across the entire org.

SSO/SAML 2.0, SOC 2 Type II, HIPAA BAA, custom SLAs, dedicated CSM, and multi-region data residency for large-scale deployments.

Focus Inbox ⌘K

Keyboard-first AI inbox. ⌘K command palette, AI triage, Conversation Clusters, snooze, and Volume Reduction that auto-resolves routine emails before they reach an agent.

Content Ingestion

Distributed scraper pool, checkpoint resume, delta detection, per-job process isolation. Web, PDFs, YouTube, and SharePoint - one ranked index per site.

One price. Every feature included.

Unlike competitors who charge $0.99 per bot resolution, Velaro prices by conversations and data volume - so your costs stay predictable even as AI handles more volume.

Plan Comparison

Which features are on which plan

Core features ship with every plan. Add-ons unlock additional capabilities when you're ready.

Feature	Solo	Starter	Professional	Business	Enterprise
Channels
Web Live Chat	✓	✓	✓	✓	✓
Email Channel	—	✓	✓	✓	✓
SMS / Text	—	Add-on	✓	✓	✓
WhatsApp	—	—	Add-on	✓	✓
IVR / Voice	—	—	—	Add-on	Add-on
Video Chat	—	—	—	Add-on	Add-on
Co-Browse	—	—	—	Add-on	Add-on
AI
AI Bot (basic model)	✓	✓	✓	✓	✓
Advanced AI (GPT-4 class)	—	—	✓	✓	✓
AI Agent Assist (live coaching)	—	—	—	✓	✓
AI Auto-Resolve Tickets	—	—	—	✓	✓
Moshky AI (agent desktop)	—	—	—	—	✓
MCP / AI API	—	—	—	—	Add-on
Reporting
Conversation Reports	✓	✓	✓	✓	✓
Agent Performance Reports	—	—	✓	✓	✓
Sentiment Analysis	—	—	—	✓	✓
Intelligence Suite	—	—	Add-on	✓	✓
Agent Leaderboard	—	—	—	Add-on	Add-on
Security
PII / Card Scrubbing	—	—	—	✓	✓
SSO / SAML	—	—	—	✓	✓
HIPAA / PCI Compliance Mode	—	—	—	—	Add-on
Data Residency (EU/regional)	—	—	—	—	Add-on
Add-on Capabilities
Product Widgets	—	—	Add-on	Add-on	Add-on
Focused Inbox	—	—	Add-on	✓	✓
Visitor Monitoring	—	—	✓	✓	✓
Jobs Connector	—	—	—	—	Add-on

Add-on = available as a paid module. Included = ships with the plan at no extra charge. See pricing for full detail.

See every feature in action in under 30 minutes.

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