Flying blind on agent performance costs you CSAT points and burns out your best people. Velaro gives managers real-time visibility into who's doing what - and coaching data to make everyone better.
Performance reviews shouldn't require spreadsheets. Coaching conversations shouldn't rely on memory. Velaro makes team management data-driven.
Some teams need to restrict who can look back through a contact's record even though anyone on shift still needs to handle that customer's live conversation. Velaro sets this per team instead of forcing one all-or-nothing rule across the account.
Every conversation generates coaching signals. Handle time, first-contact resolution, CSAT by ticket type, canned response usage - Velaro surfaces the numbers that make 1:1s productive.
The number of routing groups you can create is tied to your plan. When your organization grows beyond what one team can handle — by product line, region, or channel — that's the signal to move up.
| Plan | Teams Included | Best for |
|---|---|---|
| Starter | 1 | Single support queue |
| Professional | 3 | Support + Sales + Billing |
| Business | 10 | Regional teams + product lines |
| Enterprise | 50 | Global org + multi-brand |
Need more than 50 teams? Enterprise accounts can request custom team caps via their account manager.
Give managers the visibility to coach better and agents the tools to perform at their best.