Most unhappy customers don't complain - they leave and write a public review. CSAT surveys inside the chat capture honest feedback at the exact moment it forms, so you can act before they decide to tell everyone else.
A satisfaction score you find out about next Friday is useless. Velaro puts CSAT data in front of you the moment it's submitted - when you can still do something about it.
CSAT survey appears at conversation end - inside the chat widget, not in a follow-up email nobody opens. Response rates are 3x higher than email.
Every rating is tied to the agent who handled it. Spot your best performers and identify coaching opportunities before they become patterns.
When a customer rates below your threshold, your supervisor gets an instant notification. Recover the relationship before they leave a public review.
Track satisfaction over time by agent, team, channel, or topic. See exactly which changes made your score climb - and which made it dip.
An optional comment field captures the "why" behind every score. Build a searchable database of actual customer language - your product roadmap is in there.
Send CSAT data to your CRM, data warehouse, or Slack. Build the feedback loop that actually changes how your team works every week.
A low CSAT score is a warning signal. Most teams find out about it at the end of the week in a report. Velaro's alert system tells the right supervisor the moment a low rating comes in - with the full conversation attached - so recovery is possible.
"We used to find out customers were unhappy from Trustpilot reviews. Now we know in real time and recover the relationship the same day. CSAT went from 78% to 94% in one quarter."
"The verbatim comments gave us our Q3 product roadmap. We had 600 customers telling us exactly what was wrong. We just hadn't had a way to hear them before Velaro."
"Low-score alerts changed how we coach. Instead of weekly reviews based on gut feel, we coach in real time based on actual customer feedback. Agent quality improved 22% in 90 days."
Free 14-day trial. Real-time CSAT from day one. No credit card.