Agent Desktop

Stop switching tabs.
Start closing tickets.

Every channel. Every customer. Every tool. One screen. Your agents stop juggling - and your customers stop repeating themselves to strangers who can't see their history.

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Velaro Agent Workspace showing a real customer conversation with bot handoff
Velaro Agent Desktop
Inbox (3)
Email
SMS
Julia M. - Live Chat
Can I upgrade my plan?
New
Raj K. - WhatsApp
Order #4492 not arrived
2m
Sophie A. - Email
Refund request attached
5m
AI Assist: suggested reply ready
5x
More chats per agent shift
0
Tab switches required
40%
Faster average resolution
100%
Channel history in one view
Built for Agents

Every tool in one place.
Zero context switching.

When your agents juggle five browser tabs, customers feel it. The unified desktop keeps everyone sharp - even on the hardest shifts.

Unified Inbox

Chat, email, SMS, WhatsApp, and social - all in a single sorted inbox. Agents see the full picture before typing the first word.

Customer History & AI Summary

Every past conversation across every channel in one timeline, plus a running AI-generated summary of how the customer communicates and what's already been discussed. See how it works →

AI Reply Assist

Moshky reads the conversation and drafts the response. Agents review, tweak, and send. 40% faster on average - zero extra burnout.

Canned Responses

Two keystrokes to fire a perfect answer. Build a shared library so your whole team sounds consistently brilliant, every time.

Internal Notes & Tags

Leave private notes for colleagues, tag conversations for routing, and flag issues - without the customer ever seeing a draft.

Live Supervisor View

Managers see every active conversation in real time. Whisper coaching, transfer, or step in - without disrupting the customer experience.

Smart Context

Agents know the customer
before they say hello.

Before an agent types a single character, the desktop surfaces who the customer is, what they've bought, their last three contacts, and which page they're on right now. No lookup required.

  • CRM data pulled automatically - zero manual lookup
  • Purchase history and account tier shown at a glance
  • Previous conversation summaries auto-surfaced
  • Page context: what the visitor viewed before chatting
  • Live typing preview so agents can pre-draft replies
See the Desktop Live
Customer Context Panel
JM
Julia Martinez
Enterprise · Since 2022
VIP
Last order
$1,240 · 3d ago
CSAT
9.4 / 10
On page now
/pricing - viewing Enterprise plan
AI Assist suggestion
"Hi Julia! Happy to walk you through our Enterprise options - I can see you're on the pricing page now..."
Customer History

A returning customer never has to start over.

The Customer History tab pulls every past conversation with a customer, across every channel, into one timeline, then keeps a running AI-generated summary of how they communicate and what's already been discussed. An agent picking up a new conversation reads the summary in seconds instead of scrolling through old transcripts.

  • Full conversation timeline across every channel, in one tab
  • AI summary updates automatically as new conversations happen
  • Lives in the agent workspace - no separate lookup, no old tickets to dig through
See Customer History Live
Customer History
AI Summary
Prefers email follow-up over chat. Asked about shipping delays twice this quarter, both resolved same-day. Currently evaluating an upgrade to the Enterprise plan.
Timeline
Live Chat - pricing question Today
Email - shipping delay 3 weeks ago
SMS - shipping delay 2 months ago

Agents who switched never look back

"My team went from managing 2 chats at a time to 6. The unified inbox stopped the constant tab-switching that was killing productivity - and morale."

DS
Diana Shaw
Support Manager · E-Commerce Brand

"Seeing the customer's full history before the chat starts changed everything. My agents sound like they remember everyone - because now they actually do."

BK
Ben Kang
VP Operations · SaaS Startup

"Onboarding a new agent used to take two weeks. With the unified desktop they're handling live chats confidently by day three."

LN
Lena Novak
CX Director · FinTech

One desktop.
Every channel handled.

Free 14-day trial. No credit card. Full features from day one.

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