Shared inboxes lose emails. Gmail threads break context. SLAs are invisible. Velaro routes every email into the same unified agent inbox as your chats - with AI-drafted replies ready before the agent even opens the ticket.
When email lands in a shared Gmail inbox, it's chaos. When it lands in Velaro, it's routed, assigned, SLA-tracked, and AI-drafted before any human touches it.
Every inbound email routes into the same agent inbox as your live chats. One place for everything. No switching. No lost tickets.
Moshky reads the email and writes a draft reply before the agent even opens it. Agents review, adjust, and send in seconds - not minutes.
Route by subject keyword, sender domain, department tag, or custom rules. Billing emails go to billing. Tech emails go to tech. Always.
First reply and resolution time targets on every email. Countdown timers, supervisor alerts, and breach reporting built in - no configuration spreadsheet needed.
The entire email thread alongside the customer's chat, SMS, and past interactions - all in one timeline. No more re-reading 20 replies to understand context.
Volume, response time, SLA compliance, and agent handle time - all reportable by day, team, or individual agent. Know where your inbox is healthy and where it isn't.
Shared inboxes create invisible chaos - emails marked read but never answered, tickets assigned to agents who are off-shift, no visibility for managers. Velaro assigns ownership, tracks every status, and makes the queue visible to everyone who needs to see it.
"We were losing 20% of support emails in our shared Gmail inbox. Nobody knew who owned what. Velaro's email routing fixed it in one afternoon and our response time dropped 4x."
"The AI drafts are genuinely good. My team handles twice the email volume with the same headcount because Moshky does the first 80% of the work on every ticket."
"SLA visibility changed everything. I can see which emails are about to breach from my supervisor view and reassign them before the clock runs out. We went from 68% SLA compliance to 94%."
Free 14-day trial. No credit card. Connect your first email address today.