You can't improve what you can't measure. Velaro's analytics show you real-time queue health, agent performance, CSAT trends, and which channels are earning their keep - without a data team to set it up.
Real-time dashboards, historical trends, and agent scorecards - all pre-built and ready to act on from day one.
Live queue depth, active conversations, agent availability, and wait times - all updating every second. No refreshing required.
CSAT per agent, resolution rate, response time, and handle time - in one view. Coach the right people at the right moment.
See when volume peaks hit and plan staffing accordingly. Never get blindsided by a Monday morning surge again.
Customer satisfaction scores broken down by agent, channel, topic, and time. Find what's dragging the average down fast.
Set weekly summaries to land in your inbox every Monday morning. Keep leadership informed without lifting a finger.
Build role-specific views - a supervisor wall board, an exec KPI screen, or a channel comparison report. Drag and drop.
Most analytics tools need a data analyst to interpret them. Velaro's dashboards are designed for support managers - plain-language labels, pre-built views, and one-click filters that answer the questions you're actually asking.
"I used to build reports manually in spreadsheets every Friday. Now I check Velaro for 5 minutes and I'm done. My team improved 15% in one quarter just from the coaching insights."
"The real-time queue view changed how I staff. I can see a surge coming 30 minutes out and move agents before customers feel it. That's a genuine operational advantage."
"I presented ROI numbers to our CFO in my second week using Velaro. The pre-built reports gave me everything I needed in under an hour. No analyst required."
The Intelligence Suite goes beyond dashboards. It classifies every conversation by theme automatically, surfaces knowledge gaps your bot is missing, tracks sentiment momentum with EWMA scoring, and generates a plain-English executive summary on every report. Included in Business and Enterprise. Available as an add-on on Professional.
Free 14-day trial. No credit card. Full analytics from day one.