Real-time visitor list with page context, time on site, cart value, and behavior signals. Agents reach out the moment someone looks stuck. Convert the session before they leave.
Time on page, scroll depth, back-button presses, cart value, referrer, and visit history. Agents who know this context before they say hello close more sessions.
Agents see every active visitor, what page they're on right now, how long they've been there, and where they came from. Google Ads, email, organic, direct. All visible in the live panel.
Time on page and scroll depth tell agents which visitors are engaged and which are stuck. A visitor who's been on the pricing page for 8 minutes without scrolling past the plan table is a signal.
For Shopify stores, cart value syncs directly into the visitor panel. Agents see dollar amount before they start the conversation. No guess about whether this is a $20 order or a $2,000 one.
Set rules: if visitor is on checkout for more than 3 minutes, auto-invite. If they hit the returns page twice, auto-invite. If their cart is above $500 and they've been on the site 10+ minutes, priority-flag.
When a trigger fires for a high-value visitor, agents who are between conversations get a push alert on mobile. They can accept the invitation and start the proactive chat from their phone.
The moment a visitor accepts a chat invitation, Velaro looks them up in HubSpot, Salesforce, or your connected CRM. Agent sees name, company, deal stage, and last interaction before the first message.
Visitor monitoring is part of the Professional, Business, and Enterprise plans. No separate module purchase. The proactive invitation builder is included with no extra configuration required.
Watch the visitor panel, set a trigger rule, and fire a proactive chat. The whole setup takes under 5 minutes to show.