Velaro's live chat connects real people to real agents in seconds. Intelligent routing, agent tools, and AI assistance - built for teams that care about every conversation.
Six tools your agents will actually use every shift - and your customers will notice immediately.
Route by skill, language, VIP status, or page context. No more round-robin mismatches - every customer reaches the right agent first time.
Moshky suggests replies, surfaces KB articles, and auto-summarizes long threads while the agent types. Faster, smarter, every conversation.
Agents trigger full responses with 2 keystrokes. Build a shared library your entire team uses - consistent, fast, professional.
One agent handles 4–6 simultaneous conversations. Real-time translation included so language is never a barrier.
Jump into the customer's screen instantly. Share files, screenshots, and videos mid-chat without switching tools or platforms.
Every chat, every channel, one timeline per contact. Agents never have to ask "did you contact us before?" again.
Velaro's queue engine reads every signal - the page a visitor is on, their account tier, their language, even their cart value - and connects them to the best available agent automatically.
"Response time dropped from 4 minutes to under 10 seconds. Our CSAT went from 78% to 96% in 90 days. Velaro is the best ops decision we made this year."
"The concurrent chat feature alone paid for Velaro. My team handles 5x more volume with the same headcount. Agent Assist is genuinely magic."
"Co-browse changed everything for our complex product. We went from 12-minute resolution to 3 minutes because agents can just see what the customer sees."
Free 14-day trial. Every feature unlocked from day one. No card needed to start.