"I can't find the button" ends the moment your agent can see exactly what the customer sees. Co-browse resolves complex issues 4x faster - no screen share software, no plugin install, no frustration.
Co-browse gives your agents eyes on the problem. Customers don't explain - they show. Resolution times drop, frustration disappears, satisfaction climbs.
Agents see the customer's exact browser view the moment co-browse starts. No downloads. No screen share apps. Just a permission click and you're in.
Agents highlight, click, and scroll to guide customers through complex forms, checkout flows, or confusing navigation - in real time.
Credit card fields, passwords, and sensitive inputs are masked automatically - agents never see what they shouldn't. No configuration required.
Co-browse runs alongside your live chat window. Agents guide and type at the same time - no context switching, no awkward silences.
Works on iOS and Android browsers without any app install. Mobile shoppers get the same guided support as desktop users.
Replay co-browse sessions for training, QA, or dispute resolution. Every session is logged with the conversation transcript alongside it.
When a customer gets stuck, every extra second you spend trying to get into their screen is a second they're losing patience. Velaro's co-browse starts from a single button click in the chat window - for both agent and customer.
"Co-browse cut our checkout abandonment-related support time by 75%. Agents can see the exact error the customer is seeing and fix it in under 3 minutes."
"Our product is complex. Before co-browse, every onboarding session felt like a guessing game. Now agents guide new users step by step and NPS jumped 18 points."
"The privacy masking is what sold us on Velaro. We work in financial services - we need agents to guide without seeing sensitive data. It works perfectly."
Free 14-day trial. No downloads. No credit card.