Connected mailboxes, AI-composed replies, auto-resolve for routine emails, and a Focused Inbox that surfaces the 20% that need action first. One workspace for every channel.
Email shouldn't be a separate workflow. It lives in the same Velaro inbox as chat, SMS, and tickets. Agents see everything in one place.
Connect any Gmail or Outlook mailbox via OAuth. Shared inboxes (support@, help@) connect the same way. No IT ticket. No SMTP configuration. Five minutes from click to live.
Every incoming message gets an urgency score from AI. VIP contacts, CSAT below 3, SLA near breach, and certain keywords all push to the Focused tab. Agents open the tab and work the top 20%.
Agents see a suggested reply drafted by AI before they type a word. They edit, personalize, and send. Or they dismiss and write from scratch. Either way, the AI draft cuts compose time in half.
Order status requests, password resets, address update confirmations. AI handles them. Agent never sees them in the queue. Auto-resolve rules are fully configurable and auditable.
Send outbound email campaigns without switching tools. Replies come back into the same inbox. Campaign contacts, reply tracking, and open rates all in the same place as support emails.
Any email thread can become a tracked ticket. Priority, assignee, SLA, and tags all set in one action. The original email thread stays attached. CRM record updates automatically.
Core email connection (Gmail, Outlook) ships with every plan at no extra charge. Focused Inbox and AI priority scoring are available as a module on Professional or included above.
Book a walkthrough and watch the AI priority scoring work live on a demo inbox. We'll show you auto-resolve and draft replies in the same session.