Web Messenger

Chat that works the way
your customers actually chat

Page reloads shouldn't kill conversations. Customers shouldn't have to repeat themselves when they come back next week. The Velaro web messenger is persistent, rich, and built for the modern web.

V
Velaro Support
We typically reply in minutes
Today, 9:41 AM
Hi! How can we help you today? 👋
I need help with my invoice
Of course! Let me pull up your account. Can you share your invoice number?
Here's the PDF
invoice_march_2026.pdf
Got it! I can see the issue - looks like a duplicate charge. I'll fix that now 🔧
👍 2
Persistent
Across Page Navigations
Rich
Media & File Sharing
History
Preserved Indefinitely
Emoji
+ Reactions + Typing
Messenger Features

The chat experience your customers already know how to use

Customers shouldn't have to learn a new UI to ask for help. The Velaro web messenger feels like modern messaging - because it is.

Persistent Across Pages
Conversations survive page navigation. A customer can browse your store, change pages, and return to an ongoing chat - without losing a word of context.
Full Conversation History
Returning visitors see their full chat history from previous sessions. No account required - conversation history is tied to device and email recognition.
File & Image Sharing
Customers can send screenshots, PDFs, and images directly in the chat. Agents receive files in their desktop inbox instantly - no email required.
Emoji & Reactions
Full emoji picker and message reactions included. It's a small thing - but it makes conversations feel human rather than transactional.
Typing Indicators
Customers see when an agent is typing. Agents see when a customer is composing a message. Reduces the silence anxiety that makes people give up and leave.
Full Brand Customization
Colors, fonts, launcher icon, header text, avatar, and position are all configurable from the Velaro dashboard - no CSS overrides or developer time required.
Conversation Continuity

History that makes every
return visit smarter

A customer who chatted with you last month about a billing issue shouldn't have to explain it again if they come back with a follow-up. Velaro surfaces their history the moment they open the messenger.

  • Full conversation history shown to customer in the messenger
  • Agent sees same history in their inbox - no manual lookup
  • History preserved across devices when email is recognized
  • Agents can leave internal notes visible only to team members
  • CSAT survey delivered inside the messenger after conversation ends
Your Conversation History
Billing inquiryResolved
March 14, 2026
Fixed duplicate charge on March invoice. Refund processed.
Account setupResolved
February 2, 2026
Walked through SSO configuration with IT contact.
Current conversationActive
Today, 9:41 AM
Invoice question - agent reviewing now
"The persistent messenger is a game-changer. Customers can navigate the site while chatting and nothing breaks. Our abandon rate during chat dropped to nearly zero."
Head of Digital - E-commerce platform
"File sharing inside the chat means customers can send us screenshots of errors without emailing. It cut our average handle time by 40% for technical issues."
VP of Support - SaaS company
"Conversation history means returning customers never repeat themselves. That alone improved our CSAT by 11 points - customers hate re-explaining their story."
CX Director - Financial services

Give customers a chat experience they actually enjoy.

Modern, persistent, rich - the web messenger your visitors deserve.