Proactive Chat

Reach visitors before
they reach the exit button

Most visitors leave without saying a word. Proactive chat puts the right message in front of them at exactly the right moment - based on page, time, cart value, and intent signals.

Trigger fired: Time on /pricing > 45s
velaro.com/pricing
Velaro Pricing Plans
V
Hi! I noticed you've been comparing plans. Have any questions? Happy to help you find the right fit. 👋
Yes, let's chat!
No thanks
3x
Higher Accept Rate vs Cold Outreach
22%
Avg Conversion Lift
0
Code Required to Set Up
Unlimited
Trigger Rules
Triggers & Targeting

The right message, the right visitor, the right moment

Blasting every visitor with the same invite destroys trust and trains people to ignore you. Velaro's rule engine targets based on real behavior signals.

Time-on-Page Triggers
Invite visitors who've spent 30, 60, or 90 seconds on a high-intent page - like pricing, comparison, or checkout - before they bounce silently.
Cart Value Triggers
Proactively assist shoppers with carts above a threshold. A timely offer or answer can be the difference between purchase and abandonment.
Exit-Intent Detection
Catch visitors the moment their cursor moves toward the browser tab or close button. Last-chance messages convert visitors who are already leaving.
Page-Specific Rules
Show different messages on /pricing vs /demo vs /checkout. Each rule targets the exact pages where that message has the highest impact.
Returning Visitor Recognition
Identify returning visitors and use their history to personalize the invite. "Welcome back, still thinking about the Pro plan?" beats generic greetings.
Bot or Agent Delivery
Route proactive invites to AI bots for 24/7 coverage, or reserve proactive outreach for live agents during business hours - your choice per rule.
Visual Rule Builder

Set up your first trigger
in under five minutes

No JavaScript. No dev ticket. The visual trigger builder lets your marketing or support team define exactly when and to whom proactive chat fires - without touching code.

  • AND/OR logic for multi-condition triggers
  • Preview trigger conditions before going live
  • A/B test message variants to find what converts
  • Frequency capping so you never annoy the same visitor twice
  • Analytics per trigger: impressions, accept rate, conversion
New Trigger Rule
When visitor is on
/pricingOR/plans
AND time on page
> 45 seconds
AND not previously shown
this session
Then show
"Pricing question? Let's chat!"
Route to
Sales team
"We added exit-intent proactive chat on our pricing page and caught 18% of visitors who were about to leave. Our demo bookings went up 31% that quarter."
Growth Manager - B2B SaaS, 450 employees
"Cart value triggers for orders over $200 paid for the platform in the first week. One agent handling high-value assists is now a material revenue line."
E-commerce Director - Specialty retailer
"The frequency cap feature is underrated. We don't annoy repeat visitors with the same message - accept rates stayed high because we only invite when it's relevant."
VP of Marketing - Insurance platform

Stop watching visitors leave in silence.

Set up your first proactive trigger in under five minutes - no dev time required.