Browser-native video calls launched from the chat widget. No download. No plugin. Agent and customer face to face in 3 seconds. When words fail, video resolves.
Browser-native means it just works. Nothing to install on either end.
Agent hits one button inside the Velaro chat panel. Customer gets a browser notification. Three seconds later they're face to face. No link sent. No app opened.
Agent or customer can share their screen without switching to Zoom or Teams. Works from the same video panel. No third-party tool needed, no additional cost.
Every session can be recorded with customer consent. Recordings are attached to the conversation record and searchable for 30 days. QA teams use them without requesting logs.
Password fields and payment inputs are never visible to the agent during video or screen share. Velaro masks them at the browser level before any pixel leaves the customer's device.
The video call opens inside the customer's mobile browser. Safari and Chrome on iOS and Android both support WebRTC natively. No "please download our app" moment.
The chat transcript, video session metadata, and any screen share timestamps are all attached to the same conversation record. CRM sync carries them through automatically.
One video call = one session, counted against your monthly pool. The base add-on includes 300 sessions. When you consistently run past that, move to the Growth block (500 more) or Enterprise block (2,000 more). No per-session overage charge — you upgrade the block.
Watch an agent launch a video call from the chat widget in under 10 seconds. We'll show you recording, screen share, and the conversation record together.