Velaro's AI voice agent handles inbound calls automatically, understands speech and keypad input in 133 languages, and routes each caller through the right path, whether that is a direct answer, a live agent, or a scheduled callback.
Velaro's voice suite covers the full range of phone-based customer communication: AI-handled inbound calls, outbound dialing campaigns, website callback scheduling, two-way SMS, and CTI integrations with the phone systems your team already uses.
The AI voice agent greets callers, understands what they need through natural conversation, and resolves routine requests without agent involvement. When a live person is needed, it routes to the right path: transfer, callback, SMS, or more.
Upload a contact list and configure an AI voice script. Velaro dials automatically with full TCPA compliance built in. Appointment reminders, payment alerts, follow-ups, and campaigns, all running without agent time.
Agents work one unified interface for calls, chat, and SMS. Conversation history carries across channels, so when a caller who previously chatted calls in, the agent sees the full picture before they say hello.
AI IVR is an automated phone system powered by conversational AI. Velaro's IVR understands natural speech and responds in kind, in the caller's language, with a natural-sounding AI voice that supports 133 languages.
Velaro picks up every inbound call in under a second. No queue. No hold music. No "your call is important to us." The AI greets the caller by name if they're a returning customer.
The AI understands spoken responses and keypad input. It handles natural conversational phrasing, not just "press 1" commands, and can switch languages mid-call if needed.
For routine questions, the AI answers and closes the call. When a caller needs a human, Velaro chooses the right escalation path automatically: transfer, callback, SMS, or more.
Velaro gives callers real choices and routes them to the right outcome based on queue depth, urgency, and their preference: transfer, callback, SMS, and more.
Velaro bridges the call to an available agent. Recording continues uninterrupted. For businesses with SIP infrastructure, we also support SIP REFER transfer directly to your PBX, which eliminates the Twilio leg entirely and reduces telephony cost significantly.
AI hangs up and calls back as soon as an agent is free. Caller doesn't wait on hold at all.
Caller picks a specific date and time. Velaro calls them at the scheduled moment. No guessing.
Caller receives an SMS with the agent's details or a direct link to continue the conversation digitally.
Caller receives a follow-up email with contact details, a case number, or a link to self-service options.
AI records the caller's message, transcribes it, and emails the agent. Voicemail done right.
Velaro's telephony features live alongside chat and SMS in one platform. Agents work one inbox, conversation history carries across channels, and everything connects to your CRM.
Upload a contact list, configure an AI voice script, and Velaro dials automatically. Full TCPA compliance built in. Disclosure plays before the conversation starts, keypress-based consent (press 1 to continue, press 9 to opt out), SMS follow-up after consent, monthly call quotas, and automatic retry logic.
Visitors on your website can book a specific callback time instead of waiting on hold. Velaro calls them at the scheduled time, connects them to an available agent, and logs the interaction to your CRM, automatically. Configurable calendar availability so you only offer real slots.
A widget on your website lets visitors enter their phone number. Velaro calls them, then bridges them to an available agent. Shows estimated wait time in real time. If no agents are available, offers callback scheduling automatically. Supports bring-your-own Twilio credentials.
Full two-way SMS conversations managed in the same agent interface as chat and IVR calls. Agents do not switch tabs. They work one unified inbox. TCPA compliant. STOP/START handled automatically. Sensitive data scrubbing for regulated industries. One platform, one conversation history.
Agents receive inbound calls directly in the Velaro browser interface. No separate app, no desk phone, no extra software. Includes mute, hold, DTMF keypad, hang up, and a live call timer. The call experience lives inside the same interface your agents already use for chat. No context switching.
For teams already using RingCentral, Zoom Phone, Microsoft Teams, Nextiva, or SkySwitch: when a call comes in on your existing system, Velaro automatically surfaces a screen pop with the caller's full contact history, account details, and CRM data. Your phone stays. We add the intelligence layer.
Velaro integrates with your existing phone system via CTI, adding a screen pop with the caller's full history and account data, call logging, and CRM sync, without changing how your audio works.
Velaro is the only platform where your AI IVR queries live NetSuite data during the call (33 skills covering orders, invoices, cases, and inventory), then writes the full call transcript back to the caller's NetSuite customer record when it ends. No other voice platform does both sides of that loop natively, without middleware.
Every call can be recorded and automatically transcribed. A configurable recording disclosure prompt plays before the call begins. Velaro handles the compliance, so you do not have to think about it.
Every call, alongside chat and SMS, pushes its full transcript to the caller's record when the conversation closes. No manual logging. No copy-paste. Velaro connects to the platforms your team already runs.
Velaro's voice suite is built into the same platform your agents use for chat and SMS. One inbox, one conversation history, one place to train and manage AI. Voice, SMS, outbound campaigns, callback scheduling, and CTI integrations, all connected, all in one place.
AI-powered IVR (Interactive Voice Response) is an automated phone system that understands natural speech and conversational input. Velaro's IVR answers calls, understands what the caller needs, and either resolves the request automatically or routes to a live agent, in the caller's language, using a natural-sounding AI voice.
Not necessarily. For inbound AI voice and outbound campaigns, Velaro runs on Twilio. No existing phone system required. But if you are already on RingCentral, Zoom Phone, Microsoft Teams, Nextiva, or SkySwitch, Velaro integrates directly via CTI, adding screen pop, call logging, and CRM data to your current setup without replacing the audio layer you already have.
Velaro supports 7 escalation paths: live agent bridge transfer, SIP REFER to your PBX, immediate callback, scheduled callback (caller picks a time), SMS with contact info, email with contact details, or taking a voicemail-style message with agent email notification. The right path is triggered based on queue depth, caller preference, and the type of request.
Yes. Velaro plays a configurable recording disclosure prompt before the call begins, satisfying one-party and two-party consent requirements depending on your state configuration. Outbound call campaigns include TCPA-required disclosures and keypress-based consent before any conversation begins. Velaro does not handle legal compliance advice. Your legal team should review configuration for your specific jurisdiction.
Yes. Velaro's IVR supports 133 languages via multilingual configuration. Language detection and routing are configurable per workflow, so you can set the AI to detect the caller's language and respond in kind, or configure dedicated language queues for markets where multiple languages are common.