Velaro is the only live chat platform with a native, server-side NetSuite connection. 33 AI skills. Real-time ERP data in every conversation. Your credentials never leave your server.
They were built for simple automations, not real-time, bidirectional, live-conversation ERP access. Here’s what happens when you try.
Every integration is a chain of HTTP nodes. Each node can fail. API changes break everything. And your NetSuite OAuth tokens are stored in a third-party platform you don’t control.
Velaro’s AI tools call a single server-side endpoint that handles everything: OAuth signing, credential management, batching, and error handling - your tokens never leave your server.
RelayToRestlet endpoint - one call handles all NetSuite communicationEvery conversation runs through a secure, server-side orchestration pipeline. Here’s the exact flow - from visitor message to NetSuite data back in natural language.
tool_use signal - an intent to look up ERP data, not a direct NetSuite call.Every live NetSuite action runs through one of 33 production AI skills including netsuite_search_customer, netsuite_get_customer_balance, netsuite_search_orders, netsuite_get_invoice, netsuite_create_rma, netsuite_create_case, netsuite_check_stock, netsuite_get_item_pricing, and 25 more. These skills cover all 14 record types - zero credentials exposed at any step.
SuiteTalk REST API - standard record CRUD, SuiteQL queries, reads and writes.
Custom RESTlet - your SuiteScript deployed in your NetSuite account, used for field metadata, dropdown lists, multi-item operations, and complex business logic unavailable in standard REST.
The Velaro field mapper connects any NetSuite field to your conversation flow. Decide which fields trigger record creation, which search for duplicates, and which display in your agent’s information pane.
| NetSuite Field | Type | Create | Search | Selected | In Results |
|---|---|---|---|---|---|
| Text | |||||
| Customer ID | Text | ||||
| Account Balance | Text | ||||
| Status | List | ||||
| Credit Limit | Text |
When an agent (or the AI) selects a specific NetSuite record, the fields marked Show When Selected appear in a structured information pane. This is the deep ERP view - put the fields most useful during a live conversation here.
When searching for a record by name, email, or ID, fields marked Show In Search appear in the results list - letting agents and AI identify the correct record before opening it.
No configuration required. Connect your account and every tool activates automatically.
No setup required. Every capability active the moment you authenticate.
Find by email, name, or company
Full profile with balance and credit limit
All contacts associated with account
Current balance, credit limit, aging
Update customer properties from chat
Search by email, order number, or date
Full order details with line items
Complete order history for a customer
Cancel with customer confirmation step
Internal note attached to the order
Invoice details with line items and status
All outstanding invoices with amounts due
All payments with dates and amounts
Single credit memo details and status
All credit memos for the customer
Open a new support case in NetSuite
All open and closed cases for customer
Change status, priority, or assignment
Note visible to customer or internal only
RMA status and full details
Initiate return merchandise authorization
Sales opportunity details
Search pipeline by stage or value
Generate a quote from chat conversation
Search product catalog by keyword
Real-time inventory levels
Tier pricing and volume discounts
List all subsidiaries in the account
Update customer properties from chat
Update any NetSuite record by type and ID
Fetch any record by type and internal ID
Create any standard NetSuite record
Execute any SuiteScript Restlet from chat
Velaro’s architecture is designed so OAuth tokens are generated, stored, and used exclusively on your server-side infrastructure - never transmitted to chat widgets, LLM providers, or automation logs.
Oracle NetSuite Built for NetSuite (BFN) certified. View the complete technical diagram including all AI components, data flows, and security controls.
| Feature | Velaro | Zapier / Make | Salesforce Service Cloud |
|---|---|---|---|
| Credential storage | ✓ Your Azure SQL, encrypted AES-256 | ✗ Third-party cloud you don’t control | ~ Salesforce-managed vault |
| OAuth tokens exposed in logs | ✓ Never - server-side signing only | ✗ Visible in automation flow logs | ~ Connector middleware required |
| Real-time ERP data in chat | ✓ Live, in-conversation lookup | ✗ Triggered - not real-time | ✗ Agent manual lookup |
| API change impact | ✓ Handled by Velaro - zero downtime for you | ✗ Every flow breaks - manual rebuild | ~ Connector update required |
| AI conversation context | ✓ Full conversation sent, data returned naturally | ✗ No AI reasoning - raw data only | ✗ Agent must interpret manually |
| Field mapper | ✓ Full mapper - 4 options per field | ✗ Map every node manually per flow | ~ Object manager only |
| Custom SuiteScript Restlet | ✓ Built in - Skill 33 | ~ HTTP node per call | ✗ Not supported |
| Built for NetSuite certified | ✓ Oracle BFN badge holder | ✗ | ✗ |
| Integration failure points | ✓ 1 server-side endpoint | ✗ 4–8 chained nodes per operation | ~ Platform dependency |
Real numbers from businesses using Velaro. Your mileage will vary - but the direction won’t.
15-agent team spending 45 min/day on manual ERP lookups. Velaro automates it - 11 hours/day recovered.
Customers who see their invoice in chat resolve disputes 4× faster - fewer chargeback escalations.
When AI opens the case with full context from the conversation, agents resolve 45% faster on average.
Pick a template, connect your account, go live. No automation experience required.
Handles balance inquiries, open invoices, payment history, and credit limit questions without an agent.
Looks up orders, tracks shipments, and handles cancellation requests with full NetSuite data.
Opens cases, adds notes, updates status, and escalates complex issues - with context already loaded.
Initiates RMA requests, tracks return status, confirms credit memo creation - fully automated.
Multi-subsidiary routing, company lookups, and tier pricing for B2B accounts across entities.
Routes to agent with full NetSuite context - account, balance, open cases - pre-loaded in the pane.
Connect NetSuite once. Your AI bot surfaces the same data - orders, invoices, cases, inventory - across every channel your customers use.
netsuite_search_ordersnetsuite_get_customer_balancenetsuite_create_rmaThe same 33 NetSuite AI skills that answer questions in chat work in Velaro's IVR — so callers get balance lookups, invoice status, and order updates spoken back to them in real time, without an agent. Call transcript pushes to their NetSuite record automatically when the call ends. No other voice platform does this natively.
Connect Velaro to NetSuite today. No middleware. No Zapier. No risk. Live in under 5 minutes.