Keep every SkySwitch phone and DID your team already knows. Velaro layers on screen pop, automatic call logging, and On Call status sync - no phone system change, no rip-and-replace, no retraining.
SkySwitch gives resellers a world-class UCaaS backbone. But when a call connects, your agents are still toggling between their phone and their support platform - manually copying caller IDs, logging calls by hand, and flipping their status flag themselves. That friction costs time on every single call.
Manual post-call logging averages 4 minutes per call. For a 10-agent team taking 50 calls a day, that's 33+ hours of avoidable admin work every week.
Without screen pop, agents scramble to find the contact while the caller hears silence. Eight seconds of dead air on a call you already paid SkySwitch to connect.
Duration, caller DID, agent DID, direction, outcome - all written to conversation history automatically. Your reporting is complete before the agent touches the keyboard.
As the call rings, Velaro resolves the caller DID to a contact record and surfaces their history, open tickets, and account status in the agent workspace.
The SkySwitch + Velaro integration works through a secure HMAC-signed webhook. SkySwitch fires events; Velaro acts on them instantly.
When a SkySwitch call connects, Velaro instantly resolves the caller's DID to a contact record and opens a pre-populated workspace view for the receiving agent - name, history, open tickets, and last conversation all visible before the greeting.
Every inbound and outbound SkySwitch call is automatically written to Velaro's conversation history: call direction, caller DID, agent DID, call duration, start/end timestamps, and disposition. Zero post-call data entry. Complete audit trail.
When an agent's SkySwitch DID goes active (ringing or in-call), Velaro sets their availability to "On Call" automatically. When the call ends, availability reverts. Chat queues route around agents on calls in real time - no manual status toggling.
Every SkySwitch webhook is validated against the X-SkySwitch-Signature header using HMAC-SHA256 before Velaro processes it. Replay attacks and spoofed events are rejected at the perimeter. Your webhook secret is encrypted at rest.
Map each SkySwitch DID to a Velaro agent in the admin UI. One agent can have multiple DIDs (desk, mobile, hunt group). Velaro resolves the active DID on every event so screen pop and status sync go to exactly the right agent.
Voice calls and chat conversations appear in the same Velaro reporting dashboard. Compare call volume, handle time, and agent utilization across both channels. One place for ops to see the full support picture.
No phone system changes. No new hardware. Your SkySwitch reseller doesn't need to be involved.
In the Velaro admin, go to Integrations → SkySwitch. Generate a webhook URL and paste it into your SkySwitch portal's outbound webhook settings.
call.started, call.ended, and call.ringing eventsIn the DID Mapping table, assign each SkySwitch phone number to the Velaro agent who owns it. Supports multiple DIDs per agent for hunt groups.
Make a test call to any mapped DID. The screen pop appears in the agent's workspace within one second. Call logging confirms in the conversation history immediately after hang-up.
The SkySwitch integration uses HMAC-SHA256 signature validation on every inbound webhook. Unsigned or incorrectly signed events are rejected before any processing occurs.
SkySwitch signs each webhook payload using HMAC-SHA256 with a shared secret. The signature is sent in the X-SkySwitch-Signature header. Velaro recomputes the signature server-side and rejects any request where the signatures don't match.
HMAC validation ensures that only genuine SkySwitch events are processed. This blocks:
Webhook secrets are stored encrypted at rest and never exposed in admin UI responses.
SkySwitch is a proven UCaaS platform. Velaro is the intelligence layer that makes every call actionable.
| Capability | SkySwitch Alone | SkySwitch + Velaro |
|---|---|---|
| Inbound call handling | ✓ Full UCaaS | ✓ Full UCaaS |
| Screen pop on inbound call | ✗ Manual lookup | ✓ Auto - under 1 second |
| Call logging to support history | ✗ Manual entry | ✓ Automatic on every call |
| Agent availability sync | ✗ Manual status toggle | ✓ Real-time On Call sync |
| Chat + voice in one workspace | ✗ Separate tools | ✓ Unified agent workspace |
| Omnichannel reporting | ✗ Voice only | ✓ Voice + chat + SMS unified |
| AI bot on chat escalations | ✗ Not available | ✓ Full AI bot on all digital channels |
| Webhook security | Varies by configuration | ✓ HMAC-SHA256 enforced |
Screen pop, call logging, and status sync go live in under 30 minutes. No phone system changes. No disruption to your SkySwitch reseller relationship.