1,400+ support teams answer with Velaro

Your customers need answers
at 3am on Sunday.
Your agents need sleep.

Velaro's AI handles every conversation round the clock - chat, SMS, email, voice, and social - so your team wakes up to resolved tickets, not a queue. Intercom charges $0.99 every time Fin claims a "resolution" - even when the customer just stopped replying. Velaro charges by conversation volume. Flat. Predictable. Always.

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Velaro agent desktop
Velaro live chat
Velaro features
0%
AI deflection rate Enterprise avg, Q1 2026
$0
Saved per AI-resolved issue vs. live agent, Gartner 2024
0%
More agent capacity with AI-assisted replies
<0 day
Time to go live median onboarding time
Teams using Velaro
Sullivan Tire — 127 Locations IWA — International Government Agencies Healthcare Networks Financial Services Ecommerce Teams Enterprise Contact Centers Enterprise SaaS Sullivan Tire — 127 Locations IWA — International Government Agencies Healthcare Networks Financial Services Ecommerce Teams Enterprise Contact Centers Enterprise SaaS
The hidden cost problem

87% of your tickets don't need a human.
You're paying like they all do.

Most platforms are built to bill you more as you succeed - more agents, more AI resolutions, more channels. Velaro is built the other way: one flat rate, every feature included, so your cost stays predictable as your team grows.

Intercom / Fin

$0.99 per resolution adds up fast

At 5,000 AI-resolved tickets a month, that's $4,950 on top of your seat fees. Every month. And the "assumed resolution" logic charges you whether or not the problem was actually solved.

"We went from $800/month to $4,200 in three months after turning on Fin. No warning, no cap."
Reddit r/CustomerSuccess, Nov 2025
Zendesk

Months of setup for a decades-old platform

Zendesk's AI features are expensive add-ons, native chat is limited, and the configuration complexity means months of onboarding and often a $30k+ implementation partner.

"We budgeted 2 weeks for setup. It took 4 months and a $30k implementation partner engagement."
G2 verified review, Apr 2026
LiveChat

Bots, analytics, and channels sold separately

LiveChat's base plan is chat only. Add ChatBot ($149/mo), KnowledgeBase ($49/mo), and advanced reporting and you're running three billing relationships to deliver one customer experience.

"We thought we were buying a platform. We ended up stitching together three products and two vendors."
Velaro sales, composite 2025
Everything included

Everything your team needs
to run great support.

Most platforms sell you chat, then charge separately for the bot, the analytics, and every additional channel. Velaro ships AI chatbot, all 8 channels, co-browse, IVR, and reporting in a single workspace. One plan, nothing left to upgrade.

Live Chat

Embed on any website in 30 seconds. Proactive triggers, co-browsing, mobile SDK, and visitor tracking - all included.

AI Chatbot

Trains on your docs, FAQs, and product catalog. Resolves routine questions without an agent, and escalates when it should. No extra charge.

Omnichannel Inbox

Chat, SMS, WhatsApp, email, Facebook, Instagram, TikTok, and voice - all in one inbox with continuous conversation history.

Analytics & Reporting

Real-time dashboards, CSAT tracking, agent performance scoring, and cost-per-resolution trending. Export to your BI tool.

Workflow Automation

Route, tag, assign, and escalate based on rules. Visual bot builder with no-code flow creation. IVR workflow support included.

Co-Browsing

See exactly what the visitor sees and guide them through a form, checkout, or support process without needing remote desktop.

Agent Desktop

When a chat queue hits 40
and your best agent just went on break.

That sick feeling - watching the clock, watching the numbers, knowing customers are leaving. Velaro was built for exactly that moment. AI absorbs the volume. Agents handle what matters. And everyone goes home on time.

  • AI drafts the perfect reply - your agent reviews and sends in one click
  • Full visitor context before you say hello: cart value, page history, past tickets
  • CSAT sent automatically - no one forgets to follow up
  • Whisper coaching lets you guide new agents live, invisibly
See Agent Desktop
app.velaro.com/conversations
Conversations 11
Sarah M.2m
Need to return order #4492
AI - John D.AI
Password reset
Emma T.9m
Plan upgrade question
Mike B.Live
Billing issue - urgent
SM
Sarah M.
sarahm@acme.co · Cart $284
Live AI Assist
SM
Hi, I need to return order #4492 from last week.
AI
Found order #4492 - 2 items, delivered Nov 12. 30-day return window open until Dec 12. Shall I send a prepaid label?
SM
Yes please!
JT
Label sent to your email! Refund in 3–5 days. 📦
AI drafted reply ready - Tab to send
Analytics & Reporting

You can't cut costs on numbers
you can't see.

Most platforms show you conversation counts. Velaro shows you the cost of every conversation, which bot flows are saving you money, and which agent habits are costing you CSAT points. The difference is accountability.

  • CSAT correlation per agent, team, and channel
  • Cost-per-resolution trending over time
  • Bot deflection by intent and flow
  • Scheduled PDF reports + CSV + REST API
Explore Analytics
Support Performance - This Month Apr 1–3, 2026
4,821
Conversations
+12% MoM
87%
Bot Deflection
+3.2%
4.8
CSAT Score
Up from 4.6
Conversations · Last 7 days
4,194
Bot-resolved
14s
Avg response time
Omnichannel

Your customer started on Instagram.
They're finishing on SMS.
Your agent sees all of it.

Customers don't care which channel they're on. They care that you remember who they are. Velaro keeps the full conversation thread no matter how many times they switch.

Live Chat

One embed code, any website. Proactive triggers, co-browse, full conversation history.

SMS / Text

Two-way SMS, MMS, TCPA-compliant opt-ins, toll-free or local numbers.

WhatsApp Business

Official WhatsApp Business API. Rich media, templates, full bot support.

Email

AI triage, canned responses, SLA tracking, and auto-assignment rules.

Instagram DM

Story mentions, DMs, and comment management in the same inbox.

Facebook Messenger

Full Messenger API with bot handoff, persistent menus, quick replies.

TikTok

DMs and comment management - one of the only platforms with native TikTok support.

Voice / IVR

AI-powered IVR with natural language, routing, recording, and live agent bridge.

Customer stories

What it feels like when support
actually works.

Real teams. Real numbers. No stock quotes from fictional "Sarah, VP of Customer Success."

"We went live in under 24 hours and saw 84% bot deflection by end of week one. Our agents are handling 3× more conversations without burning out."

JM
Jamie M.
Director of Support · E-Commerce, 12 agents

"We were paying $4,800/month in Intercom Fin resolution fees alone. Velaro's flat pricing cut our total support software cost by 60% in month one."

RK
Rachel K.
VP Customer Success · SaaS, 28 agents

"A caller starts on IVR, switches to SMS, and the agent sees the full thread. Our clients had never seen a handoff that clean - their customers noticed immediately."

DL
Daniel L.
CTO · Hospitality Tech, multi-property
SOC 2 Type II
Audit Active
HIPAA
Compliant
PCI scope
reduction
GDPR
Compliant
Azure Multi-Region
99.99% SLA
CCPA
Compliant
Pricing that makes sense

Your bill doesn't go up
because your AI got better.

Intercom charges $0.99 every time Fin "resolves" a ticket - even assumed resolutions where the customer just gave up. Velaro charges by conversation volume. The better our AI works for you, the more you save. That's the deal.

Entry
$1,250/mo
Up to 2,500 conversations
  • AI chatbot included
  • All 8 channels
  • Unlimited agents
  • U.S.-based support
Most Popular
Growth
$2,500/mo
Up to 7,500 conversations
  • Everything in Entry
  • Advanced bot flows
  • Analytics dashboard
  • Priority support
Premium
$3,500/mo
Up to 15,000 conversations
  • Everything in Growth
  • HIPAA compliance
  • SSO / SAML
  • Dedicated CSM
Enterprise
$14,995/mo
50,000+ conversations
  • Custom volume tiers
  • MSA + SLA negotiation
  • On-premise option
  • Custom integrations
See full pricing, add-ons, and enterprise volume tiers →

Most chat tools take weeks to set up.
Velaro takes a day.

Add the embed code. Connect your channels. The AI is live before your next standup. 1,400+ teams have already done it - and they're not going back.

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