Tidio's pricing page counts three separate usage meters: billable conversations, Lyro AI Agent conversations, and Flows visitors reached. Velaro charges a flat monthly base price with a published conversation allowance and no per-AI-resolution fee.
Each point below comes from Tidio's own published pages, linked under it. We paraphrase, we don't editorialize, and the date checked is in the sources list at the bottom.
Human chats, Lyro AI conversations and Flows visitors are counted independently, so you track and forecast three usage numbers instead of one.
Self-serve plans stop at ten agents. Larger teams move to a custom Plus or Premium arrangement and a sales conversation.
The starter Lyro allowance is a lifetime or one-off grant. A monthly refresh needs the paid Lyro add-on or the Plus plan.
The Premium plan is listed with pay-per-resolution billing, which ties cost to outcomes at the volumes where predictability matters most.
Every Tidio figure in this table is a sourced claim with the date we checked it.
| Feature | Tidio | Velaro |
|---|---|---|
| What gets metered | Tidio's pricing page counts three separate usage meters: billable conversations, Lyro AI Agent conversations, and Flows visitors reached. | Conversations. One conversation is one visitor session, whether AI or an agent handled it. |
| AI allowance | Tidio's Starter plan includes 100 billable conversations, 50 one-off Lyro AI Agent conversations and 100 Flows visitors reached. | The AI chatbot is available on every plan, starting with Solo at $29 a month. |
| Monthly AI refresh | Tidio's pricing page says refreshing the monthly Lyro conversation limit requires the Lyro AI Agent add-on or the Plus plan. | Your plan's conversation allowance resets every month. Overage is $0.45, $0.35 or $0.25 per conversation. |
| Seat limits | Tidio's Free, Starter and Growth plans allow 10 seats, and its FAQ says self-serve plans can add up to 10 agents. | Seats are included per plan, and extra seats are an add-on. Business includes 8 agent seats. |
| Per-resolution billing | Tidio lists its Premium plan as contact-for-pricing with pay-per-resolution billing. | None. Velaro has no per-AI-resolution fee on any plan. |
| Channels | Not compared on this page. | Web chat is core. SMS, WhatsApp, IVR and RCS are add-ons, priced separately. |
Velaro never charges per AI resolution. The AI chatbot can resolve a conversation or hand it to an agent, and the plan price doesn't change.
Conversations are the number you forecast. Each plan states its allowance up front, so you don't reconcile three counters at month end.
Plans have conversation limits. Beyond the allowance, overage is $0.45 per conversation on Starter, $0.35 on Professional and $0.25 on Business.
SMS, WhatsApp, IVR and RCS are add-ons. We list them separately so the base price you compare is the base price you pay.
Here is where Tidio may be the better fit.
Tidio's Free plan lists 50 billable conversations, and its first 50 Lyro conversations are free for the account's lifetime. For a very small site testing chat for the first time, that is a lower starting cost than any paid plan. Velaro's lowest plan is Solo at $29 a month.
A small team that stays inside the seat and conversation limits can set Tidio up without talking to anyone. If you expect to stay that small, Tidio's model can fit well.
Tidio's usage limits depend on the plan and on which meter you hit first, and its self-serve prices change with the billing period you pick. So there is no single number to compare. Here is what each side counts.
Tidio's Starter plan includes 100 billable conversations, 50 one-off Lyro AI Agent conversations and 100 Flows visitors reached.
For current self-serve prices, check the vendor's pricing page and its Monthly or Annually toggle.
Velaro's Starter plan is $497 a month and includes 1,000 conversations. Professional is $1,497 a month with 5,000 conversations. There is no per-AI-resolution charge at any volume.
| Velaro plan | Monthly base | Conversations included | Overage per conversation |
|---|---|---|---|
| Starter | $497 | 1,000 | $0.45 |
| Professional | $1,497 | 5,000 | $0.35 |
| Business | $2,997 | 12,000 | $0.25 |
Plans have conversation limits. SMS, WhatsApp, IVR and RCS are add-ons. Full details on the Velaro pricing page.
Velaro is a strong alternative for teams that want AI chat without separate meters or a per-resolution charge. It has a flat monthly base price and a published conversation allowance.
Tidio's pricing page counts three separate usage meters: billable conversations, Lyro AI Agent conversations, and Flows visitors reached. Tidio's Starter plan includes 100 billable conversations, 50 one-off Lyro AI Agent conversations and 100 Flows visitors reached.
No. Velaro has no per-AI-resolution fee. Plans carry a conversation allowance, and overage is $0.45, $0.35 or $0.25 per conversation depending on the plan.
Tidio's Free, Starter and Growth plans allow 10 seats, and its FAQ says self-serve plans can add up to 10 agents.
Velaro's onboarding team supports migration of contact and conversation data from exports. The widget is a single JavaScript snippet.
Every Tidio fact on this page was read on the vendor's own site. Figures change, so check the linked page before you buy. Last checked October 11, 2026.
Velaro has a flat monthly base price, a published conversation allowance and no per-AI-resolution fee.