Velaro's AI bot answers every order, return, and product question the moment it's asked — with live data directly from your Shopify store. No scripts. No delays. No extra headcount.
69% of online carts are abandoned. A significant chunk abandon because they couldn't get an answer fast enough. Velaro closes that gap instantly.
Most customers abandon because they hit friction — a question about sizing, shipping, or return policy that goes unanswered. Your bot answers in under 2 seconds.
While competitors queue tickets for hours, your Velaro bot is already confirming the customer's order status, validating their coupon, and sending a return label — automatically.
Every ticket your bot handles is a ticket your team doesn't. At 70% bot resolution rates, you scale your store without scaling your headcount.
Shopify orders come in at all hours. Your customers don't care about business hours. Velaro doesn't sleep, and neither does your store's support coverage.
Every tool queries Shopify in real time — no cached data, no scripted responses.
No setup required. Every tool is active the moment you connect your store via OAuth.
Finds customer by email — LTV, order count, account status
Searches catalog by keyword — price, stock, URL
Gets line items, totals, fulfillment status
Last 5 orders for any email — no order number needed
Live tracking info and carrier link, sent instantly
Submits return request directly in Shopify
Creates a draft order and sends a checkout link
Finds incomplete checkouts and sends a recovery link
Validates discount codes — value, expiry, eligibility
Real-time inventory with urgency messaging
Judge.me star ratings and review highlights
Retrieves active cart contents, quantities, and subtotal
Complete product info by ID — variants, images, pricing, inventory
Store name, domain, currency, plan, timezone, and country
Cancels a Shopify order with customer confirmation
Lists all refunds for an order with amounts and notes
Processes a partial or full refund on an order
Browse collections with handle, description, and product count
All sizes, colors, and options with per-variant pricing and stock
Search orders by customer name, email, or order number
Adds an internal note to an order for tracking
Order communication history and timeline events
Shipping zones with countries and rate names/prices
Active discount codes with type, value, and expiry
No developer needed. No API configuration. Just connect your store and start deflecting tickets.
Add Velaro from the Shopify App Store. One-click OAuth — no API keys to paste.
Choose from pre-built templates: Support Bot, Cart Recovery Bot, or Post-Purchase Bot.
Fill in your return, shipping, and sizing policies in the Q&A builder. Takes 5 minutes.
Your widget is live on your storefront. The AI starts answering and recovering revenue immediately.
Your customers don't know your Shopify admin exists. They just want answers. Velaro gives it to them — without a ticket, without a wait, without an agent.
Pick a template, customize the tone, go live. No workflow builder experience needed.
Handles order status, tracking, returns, refunds, and product questions. Escalates to a human when needed.
Detects when a visitor has an open cart, confirms the items, validates any promo codes, and sends a checkout recovery link.
Proactively checks in after delivery, offers to start a return, solicits a review, and suggests complementary products.
Answers sizing questions, surfaces Judge.me reviews, checks stock by variant, and links directly to the product page.
Validates coupon codes in real time, shows active promotions, and creates draft orders with custom pricing.
Collects context, order data, and customer history before routing to a live agent — so agents start every chat ready.
Both work on Shopify. But only one comes with 24 live AI tools out of the box — and won't charge you per ticket.
| Feature | Velaro | Gorgias |
|---|---|---|
| Live Shopify order data in chat | ✓ 24 tools, zero config | Macros + manual rules |
| AI resolves tickets autonomously | ✓ 70%+ resolution rate | AI Agent add-on, extra cost |
| Self-service returns from chat | ✓ Submits directly to Shopify | Links to return portal |
| Cart recovery in same conversation | ✓ Built-in | Requires Klaviyo/Attentive |
| Judge.me reviews surfaced by AI | ✓ Native integration | Not available |
| Live stock & variant data | ✓ Real-time | Static FAQ only |
| Coupon validation in chat | ✓ Validates against Shopify | Manual macros |
| Pricing model | ✓ Per seat, predictable | Per ticket — costs spike on busy days |
| Native ticketing (no add-on needed) | ✓ Ticketing built in | Tickets = Gorgias core product |
| IVR / Voice support | ✓ AI voice included | Not available |
Real numbers from Shopify stores using Velaro. Your results will vary — but the direction won't.
A 500-order/day Shopify store recovering 15% of abandoned carts at $60 AOV. Zero ad spend. The bot does it in the conversation.
Three agents handling 1,200 tickets/mo. At 70% bot resolution, that's 840 fewer tickets — roughly 2 headcounts worth of time.
Visitors who chat after 8pm convert at 22% higher rates when they get an instant answer vs. a "leave us a message" form.
Add Velaro to your Shopify store today. Free install. 24 live tools. Active in under 5 minutes.