Give shoppers live answers from the Shopify data you already trust—then let your workflows recover carts, build checkouts, handle service requests, and bring agents in with the context they need.
69% of online carts are abandoned. A significant chunk abandon because they couldn't get an answer fast enough. Velaro closes that gap instantly.
When a shopper needs an answer about sizing, shipping, stock, or a return, the next step should be a useful answer from the store—not a new ticket.
A selected workflow can retrieve order, product, inventory, customer, cart, and promotion data from the connected Shopify store when it needs it.
Your monthly plan defines conversation and AI-resolution capacity. Velaro does not add a per-resolution charge when a chatbot answers a shopper.
Shopify orders come in at all hours. Your customers don't care about business hours. Velaro doesn't sleep, and neither does your store's support coverage.
Choose the Shopify skills each workflow may use. Live store data, customer context, and the next approved action stay together instead of being copied between tools.
These are examples from the Shopify catalog. Your plan, Shopify permissions, and workflow selection determine which capabilities are available to a particular chatbot.
Finds customer by email - LTV, order count, account status
Searches catalog by keyword - price, stock, URL
Gets line items, totals, fulfillment status
Last 5 orders for any email - no order number needed
Live tracking info and carrier link, sent instantly
Submits return request directly in Shopify
Creates a draft order and sends a checkout link
Finds incomplete checkouts and sends a recovery link
Validates discount codes - value, expiry, eligibility
Real-time inventory with urgency messaging
Judge.me star ratings and review highlights
Retrieves active cart contents, quantities, and subtotal
Complete product info by ID - variants, images, pricing, inventory
Store name, domain, currency, plan, timezone, and country
Cancels a Shopify order with customer confirmation
Lists all refunds for an order with amounts and notes
Processes a partial or full refund on an order
Browse collections with handle, description, and product count
All sizes, colors, and options with per-variant pricing and stock
Search orders by customer name, email, or order number
Adds an internal note to an order for tracking
Order communication history and timeline events
Shipping zones with countries and rate names/prices
Active discount codes with type, value, and expiry
A connected store is only the first gate. Velaro checks the package, the workflow's selected skill list, the connected Shopify configuration, and the action's risk level before a chatbot can call it.
Connected-store support foundations with 500 conversations and 200 AI resolutions each month. Built for essential shopper questions without opening the broader commerce-action catalog.
2,000 conversations, 1,000 AI resolutions, 15 active workflows, and the Shopify commerce catalog for product discovery, orders, carts, quotes, and service flows.
5,000 conversations, 3,000 AI resolutions, 25 active workflows, training, ticketing, and more room for teams that need deeper operating workflows.
15,000 conversations, 10,000 AI resolutions, 50 active workflows, orchestration, and the highest-control action tier for operations that require it.
Install, connect your store through Shopify OAuth, choose the work to automate, and decide where an agent should take over.
Add Velaro from the Shopify App Store. One-click OAuth - no API keys to paste.
Choose from pre-built templates: Support Bot, Cart Recovery Bot, or Post-Purchase Bot.
Add your return, shipping, and sizing guidance so the chatbot can answer in your voice.
Select the skills, handoffs, and approved actions for each workflow before it reaches shoppers.
Your customers don't know your Shopify admin exists. They just want answers. Velaro gives it to them - without a ticket, without a wait, without an agent.
Connect Shopify once. Campaigns, contacts, and the AI agent all work from the same store data, and there is no per-resolution fee.
Start a flow when a shopper leaves a cart, or when a past buyer goes quiet. Both flows are off until you turn them on, and a shopper who orders is removed from the abandoned-cart flow. Read the setup guide.
Start campaigns from Shopify checkout and order events, with your own templates and sender.
Shoppers ask to be emailed when a sold-out product returns or a price falls. Each shopper is alerted once per subscription. Read the alerts guide.
Customers are added to your contacts automatically. Shopify marketing consent is saved on the contact, and an unsubscribe in Shopify stops campaign email.
See order revenue credited to the broadcast campaigns that drove it (flow emails are not credited yet), and build segments from order count, total spent, and how recently a customer ordered.
Show the items from a shopper's cart or order, with name, quantity, price, and a link to your store cart page, plus recommended products picked from each recipient's order history.
The AI can cancel, refund, fulfill, discount, tag, and start returns, only when you allow it. It confirms each change with the customer first, and refunds and discounts above your limits go to your team. A write-policy toggle keeps lookups on and changes off. Read the write limits guide.
Give the AI agent the Shopify and NetSuite skills a workflow needs. See the NetSuite integration.
Build the emails once in Email Campaigns. Velaro decides who enters and when.
Pick a template, choose the Shopify capabilities it may call, and customize the handoff. Customer details, order identifiers, and conversation context can carry into the next step without asking the shopper to repeat themselves.
Handles order status, tracking, returns, refunds, and product questions. Escalates to a human when needed.
Detects when a visitor has an open cart, confirms the items, validates any promo codes, and sends a checkout recovery link.
Proactively checks in after delivery, offers to start a return, solicits a review, and suggests complementary products.
Answers sizing questions, surfaces Judge.me reviews, checks stock by variant, and links directly to the product page.
Validates coupon codes in real time, shows active promotions, and creates draft orders with custom pricing.
Collects context, order data, and customer history before routing to a live agent - so agents start every chat ready.
Your workflow defines the job. The platform then enforces the connected store, the plan, the selected capability, and the appropriate control level before it sends a Shopify request.
| Workflow layer | What it controls | Why it matters |
|---|---|---|
| Store connection | ✓ Uses the Shopify store selected for the workflow | Keeps data tied to the intended storefront |
| Package entitlement | ✓ Matches skills and capacity to the subscribed plan | Makes upgrades deliberate and visible |
| Workflow selection | ✓ Exposes only the skills chosen for that job | Prevents an unrelated capability from appearing in the chatbot's menu |
| Conversation context | ✓ Reuses collected customer and order details across turns | Less repetition for shoppers and agents |
| Action controls | ✓ Separates lookup, write, and high-impact actions | Keeps operational safeguards proportional to the action |
| Agent handoff | ✓ Carries the conversation and commerce context forward | Agents begin with the facts instead of a blank ticket |
The work does not stop at retrieval. Use the returned context to continue the conversation, send the right link, route to an agent, or take an approved Shopify action.
Find an abandoned checkout, confirm what the shopper wants, then send a recovery or quote checkout link from the same workflow.
Use customer, order, tracking, return, and refund context before an agent joins. The handoff begins with the issue and its history.
Search products, compare variants, check inventory, surface reviews, estimate shipping, and build a checkout path without leaving the conversation.
Connect Shopify, select the work your chatbot should handle, and give shoppers answers that match your store.