HubSpot's Customer Agent uses 50 credits ($0.50) each time it resolves a conversation without help from a human. Velaro charges a flat monthly base price with a published conversation allowance and no per-AI-resolution fee.
Each point below comes from HubSpot Service Hub's own published pages, linked under it. We paraphrase, we don't editorialize, and the date checked is in the sources list at the bottom.
Resolution status is decided by a 72-hour rule after the visitor's last reply, so the credit charge depends on how HubSpot classifies the conversation, not on what your team judged a good outcome.
The customer agent is not available on the lower Service Hub tiers, and running it live needs a credit balance on top of the seat plan, so two meters drive the total.
HubSpot repriced the Customer Agent from a per-conversation charge to a per-resolved-conversation charge in 2026. Per-outcome rates are set by the vendor and can be revised again.
Every HubSpot Service Hub figure in this table is a sourced claim with the date we checked it.
| Feature | HubSpot Service Hub | Velaro |
|---|---|---|
| AI pricing model | HubSpot's Customer Agent uses 50 credits ($0.50) each time it resolves a conversation without help from a human. | No per-AI-resolution fee. AI is part of your plan, and the plan carries a conversation allowance. |
| Credit pricing | HubSpot Credits cost $0.010 per credit, and are also sold in capacity packs of 1,000 credits for $10. | Flat monthly base price. Conversations beyond your plan's allowance are billed at the published overage rate: $0.45, $0.35 or $0.25 per conversation. |
| Plan needed for the AI agent | HubSpot's customer agent requires Service Hub Professional or Enterprise, and deploying it to live channels also requires HubSpot Credits. | The AI chatbot is available on every plan, starting with Solo at $29 a month. |
| What gets metered | HubSpot sets a conversation's resolution status 72 hours after the visitor's last response, and only a visitor-initiated handoff blocks it from counting as resolved. | Conversations, not resolutions. One conversation is one visitor session, whether AI or an agent handled it. |
| CRM connection | Service Hub is built into HubSpot's own CRM. | Connects to HubSpot CRM, Dynamics and Salesforce on the Professional plan. |
| Channels | Not compared on this page. | Web chat is core. SMS, WhatsApp, IVR and RCS are add-ons, priced separately. |
Velaro never charges per AI resolution. Your chatbot can resolve a conversation or hand it to an agent, and the plan price doesn't change.
Every plan has a flat monthly base price and a stated conversation allowance. You know the floor before the month starts.
Plans have conversation limits. Beyond the allowance, overage is $0.45 per conversation on Starter, $0.35 on Professional and $0.25 on Business.
SMS, WhatsApp, IVR and RCS are add-ons. We list them separately so the base price you compare is the base price you pay.
Here is where HubSpot Service Hub may be the better fit.
HubSpot builds the CRM and the AI agent. If every customer record, deal and ticket already lives there and one vendor matters to you, that is a real advantage. Velaro connects to HubSpot CRM on Professional, but it is a second system.
A per-resolved-conversation charge means a conversation that the agent doesn't resolve doesn't consume credits. If your volume is small and predictable, that can cost less than a monthly plan. The trade-off is that cost rises with every resolution and follows HubSpot's definition of resolved.
Here is the math at 1,000 AI-resolved conversations a month. The two sides meter different things, so read them as a shape, not a like-for-like quote.
At 1,000 resolved conversations a month, HubSpot's Customer Agent uses 50,000 credits, which is $500 in credits at $0.010 per credit, before any Service Hub seat or tier cost.
Seat and tier costs for the help desk itself come on top. Check the vendor's pricing page for your seat count.
Velaro's Starter plan is $497 a month and includes 1,000 conversations, AI-handled or not. Professional is $1,497 a month with 5,000 conversations. There is no per-AI-resolution charge at any volume.
| Velaro plan | Monthly base | Conversations included | Overage per conversation |
|---|---|---|---|
| Starter | $497 | 1,000 | $0.45 |
| Professional | $1,497 | 5,000 | $0.35 |
| Business | $2,997 | 12,000 | $0.25 |
Plans have conversation limits. SMS, WhatsApp, IVR and RCS are add-ons. Full details on the Velaro pricing page.
Velaro is a strong alternative for teams that want AI chat without a per-resolution charge. It has a flat monthly base price and a published conversation allowance, and it connects to HubSpot CRM on the Professional plan.
HubSpot's Customer Agent uses 50 credits ($0.50) each time it resolves a conversation without help from a human. HubSpot Credits cost $0.010 per credit, and are also sold in capacity packs of 1,000 credits for $10.
No. Velaro has no per-AI-resolution fee. Plans carry a conversation allowance, and overage is $0.45, $0.35 or $0.25 per conversation depending on the plan.
HubSpot's customer agent requires Service Hub Professional or Enterprise, and deploying it to live channels also requires HubSpot Credits.
Yes. Velaro connects to HubSpot CRM on the Professional plan, so you can keep your records in HubSpot and run chat and AI in Velaro.
Every HubSpot Service Hub fact on this page was read on the vendor's own site. Figures change, so check the linked page before you buy. Last checked October 11, 2026.
Velaro has a flat monthly base price, a published conversation allowance and no per-AI-resolution fee.