Velaro is Built for NetSuite certified. Your clients are already asking for live chat, AI bots, and SMS support. You can deliver it — with a partner who's been in the NetSuite ecosystem since 2008.
Every NetSuite customer has a support team fielding the same questions: order status, invoice balances, return requests. Velaro automates all of it — live in chat, SMS, WhatsApp, and IVR — without any middleware for you to maintain.
Oracle's BFN certification means Velaro has passed a formal technical review. You're recommending a product Oracle has already vetted — that conversation is easy. Install directly from SuiteApp.com.
Velaro's NetSuite connection is native — no Zapier flows to build, no webhook chains to maintain, no API changes to monitor. You deploy once and it keeps working through every NetSuite upgrade.
When chat can answer "where's my order?" at 2am, clients stop losing customers to silence. Velaro users typically see 35–45% lead capture improvement and significant reductions in live agent volume.
Connect NetSuite once. Velaro serves the same 46 AI skills across web chat, SMS, WhatsApp, IVR/voice, Facebook Messenger, and Apple Messages. One integration, all channels.
OAuth 1.0a signed server-side. Credentials in Azure SQL (AES-256). Tokens never transmitted to browser, AI model, or third party. HIPAA and PCI configurations available. Full architecture diagram at velaro.com.
Velaro's field mapper lets you configure exactly which NetSuite fields surface in the agent pane and search results — per record type. Implementation is hours, not days.
You identify clients who need chat, SMS, or AI support automation. We handle the demo, contract, and onboarding. You get a referral fee on every deal that closes.
For firms who want to deliver Velaro as part of their NetSuite service offering. You handle the deployment — Velaro provides training, documentation, and technical support.
These are the conversations your clients are having with customers every day. Velaro handles them automatically — with live NetSuite data, no human agent required.
B2B buyers ask "where's my shipment?" and "what's my account balance?" dozens of times a day. Velaro's bot reads NetSuite live and answers in seconds — at 2am if needed.
SuiteCommerce shoppers who get instant chat answers convert at higher rates. Velaro handles returns by creating the RMA in NetSuite automatically — prepaid label sent in the same conversation.
When a customer reports a defect, Velaro opens the NetSuite case, logs the transcript, and routes to the right team — with full account context already loaded in the agent pane.
Velaro creates NetSuite Leads from chat conversations automatically, capturing all campaign and UTM attribution. Agents see the full lead profile before they pick up the phone.
Velaro's HIPAA configuration (BAA available) enables secure patient messaging integrated with NetSuite. Fully audited conversation logs, encryption at rest and in transit.
For NetSuite OneWorld clients, Velaro routes conversations to the correct subsidiary automatically — and reads subsidiary-specific pricing, inventory, and customer records.
Any NetSuite client with a CS team answering order/invoice questions is a fit. Ask: "How are customers reaching you today, and how long does it take to answer?"
SuiteCommerce stores without live chat are leaving revenue on the table. Velaro installs as a single script tag — zero SuiteCommerce customization required.
Both charge per AI resolution. Velaro doesn't. If a client is evaluating Intercom or Zendesk for NetSuite support, Velaro wins on both price and depth of native integration.
High repetitive contact volume — "where's my order?", "what's my balance?" — is the clearest Velaro signal. Those questions should never reach a human agent.
Your clients can find and install Velaro themselves at suiteapp.com/Velaro-Chat-for-NetSuite. Positioning it as the certified option gives you a fast path to the conversation.
Your client connects NetSuite once. These channels all draw from the same 46 AI skills.
Email us or book a 20-minute partner intro call. We'll cover the integration, pricing, and what a first client rollout looks like.