Velaro routes TikTok Shop customer messages into your support platform and answers them instantly with AI. Order questions, product inquiries, shipping status -- handled before the customer gives up.
TikTok has trained an entire generation to expect instant gratification. Your support response time is now part of your brand. Velaro makes sure it's fast.
The fastest-growing commerce platform has the highest customer expectations. Velaro meets them.
While your competitors' support queue grows, Velaro is already answering -- with accurate data from your store.
Order status, shipping questions, product availability, return requests -- your AI handles them automatically.
Your agents don't juggle apps. TikTok, Instagram, web chat, SMS -- all in one place.
No configuration required. Connect your account and every tool activates automatically.
No setup required. Every capability is active the moment you connect your account.
Route TikTok Shop messages to the right bot or agent
Answer common questions automatically
Answer order questions with live data
Provide tracking info directly in message
Surface product details and variants
Start return process from the message
Hand off to live agent with full conversation context
Match TikTok user to customer profile
Push conversations to HubSpot/Dynamics
All channels in one agent view
| Feature | Velaro | manual support |
|---|---|---|
| AI auto-reply to shop messages | Instant, 24/7 | Manual, business hours only |
| Order data in replies | Live data from Shopify/BC | Agent manual lookup |
| Return initiation from message | Submits to store directly | Links to portal |
| Multi-channel inbox | TikTok + web + SMS + social | TikTok only |
| Agent escalation | Built in, no tab switching | Tab switching required |
| CRM sync | HubSpot/Dynamics native | Manual export |
| Analytics | Full bot + agent metrics | TikTok native only |
| 24/7 coverage | Always on | Business hours only |
Real numbers from businesses using Velaro. Your results will vary -- but the direction won't.
Team handling 300 TikTok messages/day manually. At 70% AI, that's 210/day automated.
Buyers who get an instant, accurate answer convert 24% higher than those waiting in a queue.
TikTok Shop star ratings are dominated by shipping and support speed. Velaro wins both.
Pick a template, go live. No workflow builder experience required.
Handles order status, product questions, and shipping inquiries from TikTok Shop messages.
Initiates returns, confirms policies, and processes requests without agent involvement.
Answers sizing questions, checks stock, and sends product links inside the message thread.
Proactively sends tracking updates and handles delivery exception questions.
Follows up after delivery, requests reviews, and offers loyalty rewards.
Routes complex cases to agents with full order and conversation context.
Connect Velaro to TikTok Shop AI Live Chat today. Live in under 5 minutes.