Email, chat, and SMS - unified in a single workspace. Smart routing, AI suggestions, and a self-serve knowledge base so your team resolves faster and escalates smarter.
Email, live chat, and SMS all land in one queue. No more switching apps. No more missed messages.
Route by topic, language, team, or customer tier. The right agent gets the right conversation - automatically.
Your team types faster with one-click canned responses. AI suggests the best reply based on the conversation history.
Set response time targets. Conversations that breach SLA escalate automatically to a senior agent or manager.
Publish your FAQs. The AI bot deflects common questions before they hit your team - reducing volume by up to 40%.
Handle time, CSAT, queue wait, first-contact resolution. Every metric your team needs to get better.
See how many agent-hours you save when AI deflects common questions and routing is automatic.
Forward your support@ inbox to Velaro. Every email becomes a tracked conversation - automatically.
Create your support team, add agents, and set routing rules. Right person, right conversation, every time.
One embed snippet on your website or help center. Visitors get instant answers - or a ticket if offline.
The AI bot starts deflecting common questions immediately - reducing your team's volume from day one.
Email, chat, and SMS in one queue. Your team resolves. Your customers are happy.
Free trial. One unified inbox. No IT setup required.
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