Velaro pulls knowledge, topics, and live data straight from your Copilot Studio or Azure AI Agent — your customer's own systems answer the question, Velaro stays in control of the conversation, tone, and channel. Add Copilot for Sales to give your sales team Velaro context inside Outlook and Teams.
Your Copilot Studio topics and Azure AI Foundry agents become callable tools inside Velaro's chat bot. When a customer asks a question that matches one of your topics, Velaro calls your agent and delivers the answer — LIMS queries, Power Automate flows, custom knowledge — all surfaced in the conversation automatically.
Your salespeople already use Copilot for Sales inside Outlook and Teams to surface CRM context. The Velaro plugin adds live chat history and CSAT scores to that panel — so before a sales call, your rep sees every conversation the customer has had with support.
The MCP path requires no code and no developer involvement. Your Copilot Studio admin can complete this in 30 minutes.
In Copilot Studio, go to Publish → "Publish as MCP Server". Copy the server URL and API key.
In Velaro Admin → Integrations → MCP Servers → Add MCP Server. Paste the URL and key. Click Discover Tools.
Velaro reads your agent's topic descriptions and understands what each topic can answer.
When a customer question matches one of your topics, Velaro calls it automatically and delivers the answer. No workflow changes needed.
Copilot Studio and Azure AI Foundry both support publishing as an MCP server. This is the fastest path with no code required.
For Copilot Studio bots without MCP publish rights, or Azure AI Agent Service REST integration. Requires a Direct Line secret from Azure Portal.
Once your Copilot Studio or Azure AI Agent is connected, you pick how Velaro uses it. Both modes run on the same connection — switch per bot flow.
Velaro's AI runs the conversation and treats your Copilot Studio agent as one callable tool. It answers everyday questions from Velaro's knowledge base and only calls your agent when a question needs your internal systems — a LIMS lookup, a Power Automate flow, a custom topic.
For chat paths where your own agent should answer every turn, Velaro passes the visitor's message straight through — no Velaro LLM step in the middle. Reasoning runs on your agent, on your Microsoft tokens. Velaro keeps the widget, channels, routing, handoff, and reporting.
It's a live query either way — your agent answers in real time against your current data. Velaro never ingests or copies your agent's knowledge. You can also work the connection in reverse: expose Velaro tools to your own Copilot Studio agent over MCP, so your agent can read Velaro conversation context. Scope every connection to customer-facing topics so internal-only content stays internal.
Life sciences customers expose sample status, QC results, and order tracking through Copilot Studio topics connected to LIMS via Power Automate. Velaro surfaces those answers in web, SMS, and email chat.
Manufacturing customers use Azure AI Foundry RAG over their product catalogs, compliance docs, and maintenance manuals. Velaro's AI calls the agent when a customer asks a technical question.
B2B sales teams install Copilot for Sales to see Velaro chat history before calls. A contact's CSAT, open cases, and recent conversations appear in the Outlook panel — no CRM tab switching.
Healthcare organizations expose appointment availability, care instructions, and clinical protocols through Copilot Studio topics. Velaro handles all channel routing, escalation, and HIPAA transcript storage.
Field service companies connect Copilot Studio topics that query scheduling and asset management systems. Customers check technician ETAs and raise service requests through Velaro's chat widget.
Global enterprises deploy Copilot Studio topics in multiple languages. Velaro's translation layer handles incoming messages and Copilot Studio answers in the customer's language — no duplication of topics.
When your sales rep opens a contact in Outlook, the Velaro panel appears automatically — showing every conversation that contact has had with support, their average CSAT, and any open cases. No switching to another tool.
The Copilot Studio / Azure AI Agent connector is an Enterprise-tier capability. It's priced the same way as the rest of Velaro — by conversations, not by AI usage.
Your Velaro bill is set by conversation volume on your plan. Whether your Copilot Studio agent answers 10 questions or 10,000, the Velaro line stays the same — no per-AI-resolution fee, the way Intercom ($0.99) and Zendesk ($1.50) charge.
In direct-passthrough mode, the reasoning runs on your Copilot Studio or Azure agent — so those turns draw on the Microsoft token pool you've already committed to. Velaro adds no markup on top. In tool-call mode, Velaro's model runs the conversation and your agent is called only when needed.
30-minute scoping call. No commitment. We'll walk through your Copilot Studio setup and the fastest connection path for your team.
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