Velaro's AI Voice handles inbound and outbound calls using Twilio ConversationRelay and ElevenLabs TTS. Natural conversation, real data lookups, and direct agent transfer -- zero hold music.
70% of inbound support calls are about order status, appointments, and account questions. Velaro handles all of them automatically -- so your agents focus on the 30% that actually need them.
Order status, appointment questions, account balance -- your most common calls are now zero-touch. Agents handle only what truly needs a human.
Velaro answers every call in under one second. No queue. No 'your call is important to us.' Just an instant, accurate answer.
Your customers can't tell they're talking to AI. ElevenLabs TTS sounds like a real human, in the voice and tone you choose.
Velaro handles inbound calls around the clock and proactively dials out for appointment reminders, payment alerts, and follow-ups.
No configuration required. Connect your account and every tool activates automatically.
No setup required. Every capability is active the moment you connect your account.
Answer and route inbound calls to AI or agent
Full conversational AI -- no press-1 menus
Look up order status during call
Book appointments entirely by voice
Cancel and reschedule by voice
Check account balance or invoice status by voice
Proactively call customers with reminders
Transfer call to human with full context
Record with TCPA-compliant consent
Send follow-up text after call
| Feature | Velaro | live agents |
|---|---|---|
| Natural language (no press-1) | Full conversational AI | DTMF press-1 menus |
| Live data during call | Shopify/BC/CRM lookups | Agent manual lookup |
| Outbound proactive calls | Built in | Separate dialer required |
| ElevenLabs natural voice | Multiple voice options | Robotic TTS |
| WebSocket streaming | Sub-second latency | HTTP polling, slow |
| TCPA compliance | Built in | Add-on required |
| Multi-channel unified | Voice + chat + SMS + social | Voice only |
| Pricing | Per seat | Per minute + platform fees |
Real numbers from businesses using Velaro. Your results will vary -- but the direction won't.
70% of inbound calls are about order status and FAQs. Velaro handles them automatically -- no hold music, no agent needed.
10-agent call center at 200 calls/day. 70% AI resolution eliminates 140 calls/day -- equivalent to 7 FTE.
Customers rate conversational AI voice interactions dramatically higher than press-1 IVR.
Pick a template, go live. No workflow builder experience required.
Handles order status, account questions, and FAQs by voice -- transfers only what needs a human.
Lets callers book, cancel, and reschedule appointments entirely by voice.
Proactively calls customers before appointments to confirm or reschedule.
Sends SMS to callers who hung up before being answered -- recovers the conversation.
Proactively calls customers with shipping exceptions or delivery updates.
Collects context by voice, then transfers to agent with full order and account data.
Connect Velaro to AI-Powered IVR & Voice today. Live in under 5 minutes.