Velaro routes every Instagram Direct Message into your support platform. Your AI bot responds instantly, escalates to agents when needed, and logs every conversation -- turning DMs into conversions.
72% of Instagram users have made a purchase decision based on something they saw on Instagram. Most of them DM before buying. Velaro makes sure every DM gets a reply.
Every unanswered DM is a lost sale. Velaro ensures your AI responds in under 3 seconds, 24/7.
Agents don't switch between tabs. Every conversation from every channel is in one place.
Your AI bot deflects 70% of DMs automatically. Agents only see conversations that need a human.
No re-explaining. The agent sees everything -- what the customer said, what the bot answered, what data was pulled.
No configuration required. Connect your account and every tool activates automatically.
No setup required. Every capability is active the moment you connect your account.
Route incoming Instagram DMs to the correct team or bot
Respond to common DMs automatically with AI
Routes DM to a live agent with full conversation context
Match Instagram user to existing customer profile
Answer order status questions directly in DM
Surface product info with images in DM
Book appointments from Instagram DM
Collect name, email, phone from DM conversation
Send direct checkout links inside the DM
Push DM conversations to HubSpot/Dynamics
| Feature | Velaro | Sprout Social |
|---|---|---|
| AI auto-replies in DMs | Instant, 24/7 | Business hours + manual |
| Commerce data in DMs | Live Shopify/BC data | Not supported |
| Agent escalation from DM | Built in, no tab switching | Separate tool required |
| Unified multi-channel inbox | Web + SMS + WhatsApp + IG | Social only |
| CRM sync from DMs | HubSpot/Dynamics native | Zapier/manual |
| Appointment booking from DM | Built in | Not supported |
| Pricing | Per seat | Per user + overage |
| Native ticketing | Built in | Not available |
Real numbers from businesses using Velaro. Your results will vary -- but the direction won't.
Two-person team handling 200 DMs/day manually. At 70% AI resolution, that's 140 DMs/day automated.
Visitors who get an instant DM reply convert 19% higher than those who wait for a response.
No more "Sorry we missed your message" auto-replies. Every DM gets a real, accurate answer immediately.
Pick a template, go live. No workflow builder experience required.
Handles product questions, order status, and FAQs directly in Instagram DMs.
Connects to Shopify/BigCommerce and sends product links, checks stock, and recovers carts via DM.
Lets customers book appointments directly from Instagram without leaving the app.
Collects contact information and routes qualified leads to your CRM.
Responds to Story replies and mass DM sequences automatically.
Routes complex DMs to the right agent with full conversation context.
Connect Velaro to Instagram AI Live Chat today. Live in under 5 minutes.