Write your docs once. Velaro's semantic AI surfaces the right answer — on your help site, in your chat widget, through your bot — instantly. No keyword hunting. No tab switching. Just answers.
Your public knowledge base search bar uses the same semantic AI as your bot — meaning-based retrieval, not keyword matching. Customers find answers on the first try, even when they don't use the right words.
Your AI bot answers directly from the KB — no agent loop needed. Pulls the most relevant article, cites it, and escalates automatically when confidence falls below threshold.
As the customer types, Velaro surfaces relevant KB articles alongside the chat. One click to insert the answer — no tab-switching, no copy-pasting from Notion.
Already have a help center on Zendesk, Freshdesk, or Intercom? Paste the homepage URL. Velaro's AI crawls your articles, extracts the content, re-hosts your images, and imports everything — including formatting — in minutes.
Velaro logs every question agents and bots couldn't answer. Export the gap list weekly. Add the missing articles. Your KB compounds in value over time.
Update an article and Velaro re-indexes within minutes. No stale answers reaching customers. The same semantic index serves every surface — bot, search bar, and Agent Assist — simultaneously.
Your existing Zendesk, Freshdesk, Intercom, or custom help center has years of institutional knowledge in it. Don't rebuild it from scratch — let Velaro migrate it automatically.
Paste the homepage URL of your help center. Velaro follows category pages, discovers every article, and uses AI to extract clean content. Images are downloaded and re-hosted on Velaro's CDN so nothing ever breaks.
Without a KB, agents search three tabs, copy-paste from Notion, and still give the wrong policy. With Velaro, the right answer appears beside the chat before the agent finishes reading the question.
Average agents save 4.2 minutes per chat with Velaro Agent Assist - that's 30+ chats per shift, compounded.
PDFs, URLs, Confluence, Google Docs, or hand-written articles — Velaro ingests all of it and builds a semantic index automatically.
Automatic chunking, embedding, and meaning-based indexing. One index. Every surface — bot, help site search, and Agent Assist — reads from it.
Enable Bot Auto-Answer and Agent Assist. Your bot starts resolving questions. Agents see suggestions appear as customers type.
Review the weekly gap report. Add missing articles. Velaro re-indexes in minutes. Deflection rate climbs continuously — no manual re-training needed.
Zendesk's AI bot can only be trained on content inside Zendesk Help Center - it cannot access your Confluence pages, Google Docs, internal wikis, or external URLs. Velaro connects to wherever your knowledge actually lives: PDFs, URLs, Confluence, Google Docs, or anything you can link to.
Write it once. Velaro's AI delivers it — on your help site, in your chat bot, beside your agents — instantly, every time, without hallucinating.