Built for BigCommerce Merchants

Your AI bot knows your store.
Orders. Products. Carts. B2B. Live.

Connect Velaro to BigCommerce in minutes. Your AI bot instantly handles order lookups, product Q&A, abandoned cart recovery, B2B pricing, and more — with 33 live tools pulling directly from your store data.

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33 live BigCommerce tools
OAuth connect in < 5 min
B2B + B2C ready
Free to install
33
Live BigCommerce AI tools
8
Pre-built workflow templates
70%
Avg reduction in tier-1 tickets
5–15%
Abandoned cart recovery rate
What Velaro does with BigCommerce
Every store operation,
handled by your AI bot

Six categories of live BigCommerce integration. Your bot pulls real-time store data for every conversation — no caching, no static responses.

Order Management

Look up order status, tracking info, and shipment carriers in real time. Cancel pending orders, add staff notes, retrieve invoices and refunds — all without agent involvement.

Order Lookup Shipment Tracking Cancel Order Refunds Invoices Order Notes

Product Intelligence

Search your live catalog, check real-time inventory, fetch variant options (colors, sizes), pull product reviews, browse by category or brand, and compare products side by side.

Product Search Stock Check Variants Reviews Compare Recommendations Custom Fields

Cart & Checkout

Build carts and send direct checkout links inside chat. Recover abandoned carts by email. Apply discount codes in real time. Update quantities or remove items without leaving the conversation.

Build Cart Abandoned Cart Apply Coupon Update Cart Checkout Link

Customer Intelligence

Full customer profile on every chat — lifetime value, VIP tier, purchase frequency, order history, and group membership. Personalize every interaction based on who's actually chatting.

Customer Lookup LTV & VIP Score Order History Customer Group Wishlist

B2B Pricing & Accounts

Look up customer-group-specific pricing, price lists, and wholesale tiers. Create B2B quotes. Check minimum order quantities. Answer net-terms and bulk discount questions instantly.

Group Pricing Price Lists B2B Quote Shipping Methods Gift Certificates

Promotions & Discounts

Create real-time discount codes on the fly — percentage off, fixed amount, or free shipping. Set usage limits and expiry. Issue manual refunds via the v3 payments API.

Create Discount Issue Refund Store Config Categories Tree
Complete tool index
All 33 BigCommerce AI Tools

Every tool runs live against your store API — no webhooks to configure, no data to sync.

Get Customer
Full customer record — billing, shipping, payment methods, and group membership by email.
Get Order
Retrieve a specific order with status, line items, shipping address, and tracking info.
Search Orders
Look up recent orders for any customer email. Returns order IDs, statuses, dates, and totals.
Search Products
Search the live catalog by keyword. Returns name, SKU, price, inventory level, and description.
Create Cart
Build a BigCommerce cart with selected products and return a direct checkout link.
Get Abandoned Carts
Find carts abandoned mid-checkout by customer email — powers cart recovery workflows.
Apply Coupon
Apply a discount coupon to the visitor's BigCommerce cart during the conversation.
View Active Cart
Gets the active cart for a customer by email — item count, total, and product names.
Add Order Note
Adds an internal staff note to a BigCommerce order — visible in admin only.
Check Stock Level
Real-time inventory for a product by name. Returns quantity on hand and urgency messaging.
Get Tracking
Returns carrier, tracking number, and a direct tracking URL for any order.
Get Reviews
Fetches approved customer reviews. Returns avg star rating, total count, and top highlights.
Get Variants
All variants for a product — colors, sizes, styles — with per-variant SKU, price, and stock.
Check Pricing
Customer-group-specific pricing lookup. Returns the price that specific B2B customer pays.
Browse by Brand
Returns products filtered by brand name. Ideal for catalog discovery queries.
Cancel Order
Cancels a pending or processing order. Only works on unshipped orders for safety.
Get Refunds
Gets refund/return details — refund amounts, reasons, and line items affected.
Get Invoices
Retrieves invoice data for an order — invoice number, amounts, and billing details.
Update Cart
Changes item quantities or removes items from a cart. Set quantity to 0 to remove.
Get Wishlist
Views items saved to a customer's wishlist. Useful for re-engagement workflows.
Shipping Methods
Gets available shipping options and rates. Helps customers choose shipping during checkout.
Store Config
Gets store settings — currency, locale, contact info. Bot formats prices correctly.
Get Categories
Returns the full product category tree. Helps customers navigate to the right product group.
Compare Products
Compare two products side by side — prices, stock, variants, and key differences.
Customer Intelligence
Calculates lifetime value, VIP status, purchase frequency, and top products for any customer.
Recommendations
Returns up to 5 related products from the same category as a source product.
Create Discount
Creates a real-time promo + coupon code — percentage, fixed, or free shipping — with expiry.
Create Refund
Issues a manual refund via the v3 payments API. Supports partial refunds by amount.
Custom Fields
Get merchant-defined product attributes — dimensions, materials, certifications, care instructions.
Gift Certificates
Look up gift certificate balance, status, and expiry date by code.
Customer Orders
Retrieve recent orders by internal customer ID — full history at a glance.
Price Lists
Look up BigCommerce price lists and find which one applies to a specific customer.
Create B2B Quote
Create a BigCommerce quote for B2B customers. Returns quote number, total, and expiry date.
Setup in minutes
Connected and live in under 15 minutes

No developers needed. OAuth connect your BigCommerce store and your bot starts answering questions immediately.

1

Connect Your Store

Go to Integrations → BigCommerce. Enter your Store Hash and API key. OAuth connect in one click — we pull your catalog automatically.

2

Choose a Template

Pick from 8 pre-built workflow templates — Order Bot, Product Assistant, B2B Pre-Sales, Abandoned Cart Recovery, VIP Experience, and more.

3

Go Live

Add the Velaro widget to your BigCommerce storefront. Your AI bot starts handling orders and product questions immediately — 24/7.

Customer story
How MF Athletic Cut Support Volume by 78%

MF Athletic is a B2B athletic equipment supplier on BigCommerce, serving sports teams, schools, and fitness centers across North America. Before Velaro, their 4-person support team spent 60% of their day answering the same questions: order status, bulk pricing, stock availability, and shipping timelines.

"We connected Velaro to BigCommerce on a Tuesday afternoon. By Wednesday morning, the bot had already handled 47 order status lookups, 12 stock checks, and 3 cart recoveries — without a single agent involved."

— Operations Manager, MF Athletic
78%
Reduction in tier-1 tickets
11%
Abandoned cart recovery
$0
Setup cost (free to install)
MF Athletic Support Bot
BigCommerce Live
Hi, can you check if we have 50 units of the Elite Resistance Band Set in Medium?
Checking live inventory now...

✅ Elite Resistance Band Set — Medium
Stock: 127 units available
SKU: EL-BAND-MED | Price: $18.99/unit
Bulk (50+): $15.75/unit (your account tier)

Want me to build a cart for 50 units and send you a checkout link?
↳ bigcommerce_check_stock · bigcommerce_check_pricing
Yes please — and add 25 of the Pro Agility Cones too.
Cart created! 🛒
• 50× Elite Resistance Band Set (M) — $787.50
• 25× Pro Agility Cones — $124.75
Total: $912.25

→ Complete your order here
↳ bigcommerce_create_cart
What's the lead time for an order this size?
For B2B orders over $500, standard lead time is 2–3 business days with same-day fulfillment cutoff at 2 PM EST.
Express 1-day available for $45 flat.

Anything else I can help with?
↳ Bot Knowledge (B2B policy)
Launch in one click
8 Pre-Built Workflow Templates

Pick a template, connect your store, go live. Each template comes pre-wired with the right BigCommerce tools for that use case.

Order Status Bot

Instant order lookups from BigCommerce. Status, tracking, and estimated delivery — all from chat.

Product Assistant

Catalog search, availability, pricing, variants, and product recommendations — 24/7.

Account Support Bot

Order history, account details, and customer group tier — all from one lookup.

Abandoned Cart Recovery

Re-engage visitors who left without buying. Identify their cart, offer a coupon, close the sale.

B2B Pre-Sales Bot

Stock checks, wholesale pricing, B2B quotes, and volume discounts for business buyers.

E-Commerce Specialist

Orchestration pattern — main AI delegates store questions to a dedicated BigCommerce expert AI.

Product Comparison Bot

Side-by-side comparisons with pricing tiers, stock levels, variants, and ratings.

VIP Customer Experience

Recognize your best customers by LTV and purchase history. Personalize tone and offers automatically.

ROI Calculator
How much are abandoned carts costing you?

Industry average: 70% of carts are abandoned. Velaro recovers 10–15% of those.

BigCommerce Cart Recovery Calculator

Adjust the sliders to match your store. See your recovery potential instantly.

25,000
70%
$120
10%
Abandoned carts / month
17,500
Revenue at risk / month
$2,100,000
Carts recovered / month
1,750
Revenue recovered / month
$210,000
Annual recovery potential
$2,520,000
Built for B2B
Your AI bot understands B2B commerce.

Most chat tools treat every visitor the same. Velaro's BigCommerce integration is designed from the ground up for B2B merchants — wholesale pricing, customer groups, bulk order quotes, and account-level context on every conversation.

Customer Group Pricing

Automatically look up the price that specific account pays — not the retail price. Your bot quotes correctly every time.

B2B Quote Builder

Create a formal BigCommerce quote inside the chat conversation. The customer gets a quote number, line-item total, and expiry date.

VIP & LTV Recognition

Instantly identify your top accounts by lifetime value, purchase frequency, and order count. Route them to senior agents automatically.

Bot Knowledge for B2B Policies

Configure net-terms, minimum order quantities, lead times, and wholesale account setup — the bot answers these policy questions instantly.

Required BigCommerce API Scopes

Customers (Read)
Look up customers by email, get group membership and order count
Orders (Read)
Fetch order details, status, shipping, and tracking info
Orders (Write)
Add staff notes, cancel orders, issue refunds
Products (Read)
Search catalog, check inventory, fetch reviews and variants
Carts (Read/Write)
Create carts, retrieve abandoned carts, apply coupons
Marketing (Write)
Create real-time discount codes and promotions
Content (Read/Write)
Install the Velaro widget on your storefront

Your BigCommerce store deserves a smarter bot.

Connect in 5 minutes. Free to install. 33 live tools ready on day one.

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SOC 2 Type II Compliant No visitor PII retained GDPR Compliant Onboarding support included